Shipping policy

At CellWatt (A unit of Careway Technologies), we are committed to delivering your lithium battery packs safely and efficiently across India.

1. Order Processing Time (Handling Time)

All standard orders are processed within 1–3 business days after payment confirmation.
Custom or made-to-order battery packs may take 2–5 business days for assembly and processing.
Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Coverage

We offer standard pan-India shipping.
Orders are dispatched and delivered through authorized, trusted courier and logistics partners specializing in battery transport.
Please note that due to safety regulations, lithium batteries are transported via surface cargo, which may require specific handling.

3. Estimated Delivery Time (Transit Time)

Standard Delivery Time: 3–7 business days after dispatch.
Delivery timelines are estimates and may vary depending on the exact location, regional transit hubs, and courier availability.
Delivery to remote, hilly, or rural areas may take slightly longer.

4. Shipping Charges

Shipping charges are calculated transparently at checkout based on the total product weight (battery size/Ah capacity) and the delivery location.
Free shipping may be offered on selected products or during promotional periods, which will be explicitly displayed on the product page.

5. Order Tracking

Once your order is shipped, a tracking ID and link will be shared with you via email or SMS.
You can track the real-time status of your shipment through the respective courier partner’s official website.

6. Packaging & Safety Standards

All lithium battery packs are securely packed with industry-standard insulation, cushioning, and protective packaging.
We strictly adhere to safe battery transportation guidelines to ensure your product arrives in perfect condition.

7. Delays & Issues

While we strive for timely delivery, unexpected delays may occasionally occur due to extreme weather conditions, courier operational issues, or government restrictions.
CellWatt is committed to coordinating with logistics partners to resolve any transit issues promptly.

8. Damaged or Lost Shipments

If your package arrives visibly damaged, please report it to us within 48 hours of delivery.
To process transit damage claims, providing an unboxing video and photos is mandatory.
If a shipment is officially confirmed as lost in transit by the courier partner, we will arrange for a replacement or a full resolution.

9. Incorrect Shipping Address

Customers are requested to provide complete and accurate shipping details along with a valid phone number.
CellWatt is not responsible for delivery failures or delays caused by incorrect or incomplete addresses provided by the customer.

10. Contact Us For any shipping or delivery-related queries, please contact our support team:

Email: info@carewaytech.com
Phone: +91 9895928776
Address: Careway Technologies, First Floor, Mythri Complex, Kalpetta, Wayanad, Kerala - 673122

By placing an order with CellWatt, you agree to this Shipping Policy.